FAQS

General

How much are your services?

Please go to these pages:

And on the Special Offer page:

https://arguodesign.com/special-offers/

Is there a setup fee? How long is the contract?

For WordPress Development, E-commerce Development, Graphic Design, Brand Identity Design, SSL Certificate Installation and Push Notification Service for Website are absolutely no setup fees and no contracts.

Do you require a deposit?

We require a 30% non-refundable deposit to secure your spot in the build line. This deposit will be put towards the final cost of your services.

How do I make payment for my services?

We’ll send you an invoice, and you may pay online using Paypal, Stripe, Credit Card or by Bank Transfer. Full details will be included on the invoice.

Please note that we do not accept payments by cheque.

What is the payment schedule?

30% of total fee due immediately upon signed letter of agreement and before work commences.

70% balance due immediately upon delivery of the completed services.

Do you provide refunds?

We do not provide refunds once payment is made; either for the deposit or the full payment once your service is finished.

Open and honest communication regarding the build process of your service is essential. You are in essence building the site with us.

Where do I begin?

We’ve put together a step-by-step guide to getting started with us. Click here to read it

Can we meet in person to discuss?

Due to our current position, it may not be possible for us to meet you in person for a sit-down discussion. All communication is usually done by video call, chat, skype and email. We regret any inconvenience this may cause.

WordPress Development

How much does a new website cost?

Please go to these pages:
https://arguodesign.com/budget-websites/

And on the Special Offer page:

https://arguodesign.com/special-offers/

How long will it take to get a new website?

On average, we shoot for a six to eight-week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

For the budget websites, we shoot for a 7-10 days turnaround.

Do you only create WordPress websites?

Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.

Do I have to be local to work with you?

Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.

Will I be able to update the site myself when it's finished?

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way.

Will you maintain my site for me?

We can! We provide on-going support for many of our clients. Check out our Maintenance Packages.

Will my website be mobile-friendly?

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

How much input do I have in the process?

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.

Who writes the content for the site?

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.

Where should my website be hosted?

If you don’t have already a hosting, we have prepared for you a package with everything included. Just look at this page: https://arguodesign.com/special-offers/

I'm on a strict budget. Do you have any low cost options?

A custom website can be a big investment and not all small businesses have the budget for you. We offer a budget package which will help get you online with a nice looking website fast. Learn more about our budget package.

What if I need help on my site down the road?

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for 5 years, so we aren’t going anywhere anytime soon.

Social Media Management

What type of results can I expect?

The key performance indicators we look at are followers, engagement, and website traffic. All 3 of these metrics influence sales in the long-term. You will see these metrics increasing monthly, and we will track our progress to see how this is working for you.

How many new followers can I expect each month?

On Facebook, Twitter, Instagram, and Pinterest, our clients normally see an organic boost in their followers of 100-300 followers each month.

How much website traffic should I expect each month?

Our social media management services focus on developing followers and engagement on your social media channels. Your organic website traffic may increase as you gain new followers. However, to see an immediate increase in website traffic, you should use a paid social advertising service.

How soon should I expect to see results?

If you define results as followers and engagement, our clients normally notice an increase in followers and engagement within the first 30 days. The results should continue to increase each month.

We recommend our clients to try this service for at least 6-12 months to see a noticeable impact on conversions. This is because the main focus of our social media management service is to develop your brand’s followers, engagement, and word-of-mouth.

Who will be working on my account?

You will be assigned a dedicated social media manager. This person is trained in social media marketing and is likely to have experience working with clients similar to your industry. This person will be your main point of contact. In addition, each social media manager reports to a Director, who reviews all deliverables before it is sent to you. This is to ensure that you receive quality work and to resolve tough situations.

How will you learn my business?

We will learn your business by sending you a questionnaire. Upon completion, we will schedule a kickoff call with you to discuss the questionnaire and any additional questions may have about your business. After the kickoff call, we will do more research and develop a strategy that is specific to your business.

How will you create content that fits my business?

In the questionnaire, we learn more about your content preferences. In the strategy we develop for you, it will specify the content approach that we will use for your business. If you approve this approach, we will start developing content in a content calendar. You will have an opportunity to review all content in advance before it is published to your social media pages.

Do I have to provide you with content?

No, you do not have to provide us with content. However, if you have content, we are happy to use it.

Your social media manager can develop unique content that fits your brand. We have access to stock photography, simple design software, as well as relevant news sources. We can use this to develop content to engage your audience.

How will you grow my followers?

We can grow your followers using organic approaches. We can implement multiple techniques without the need for an advertising budget.

Do you monitor the pages for comments, messages and reviews?

Yes, your social media manager will be monitoring the pages for comments, messages, and reviews. If we know the answer to the question or comment, we would respond accordingly. If we do not know the answer, we will direct the question to you and notify you via email.

How long are the contracts?

We offer initial contract terms of 3 months. After the initial contract term is complete, your account will be serviced on a month-to-month basis. You have the option to cancel at anytime with a 30 day written or digital notice. After 30 days, we will cancel all services and return any information we have back to you.

Are there any setup fees?

There is a one-time setup fee. It is primarily for getting you setup on our end to run your campaign. We will set you up in our search engine systems, analytics systems, and other administrative tasks.

How long does it take to get started?

If you are ready to get started, contact us. One of our sales consultants will help you identify the best plan of action and develop a proposal for you. Upon your approval, we will send you a contract and get your campaign started asap.

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